You will receive a shipping confirmation from us by email as soon as your order is shipped. You will find the tracking number of your package in the shipping confirmation, so you can track the shipping of your order.

You can also find the tracking number under orders in your customer account. There you can also see whether your package has already been sent or is still being prepared (in process).

The package was sent but didn't reach me

First, check whether your package was dropped off at a neighbor's house. If this is not the case and the shipping status has not changed for several days, contact us so that we can check the whereabouts of your package. You can find our contact details below, in the blue footer.

If your package is damaged or you have received the wrong product, we will help you in these articles.

Why are you sending my order in multiple packages?

If, for example, there is only one product on backorder in an order - but most and the most important thing is ready for dispatch, we can arrange a partial delivery.

At the moment we are offering the following Payment Options:

• PayPal
• Prepayment
• Credit and Debitcards (Visa, MasterCard, Diners, American etc.)

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